Tuesday, June 27, 2006

Moved My Blog to WoodruffConsulting.com

I have officially moved my blog to my website which has been updated to be all inclusive. My plan on having everything in one place. My website, my blog, my report downloads, and the ability to purchase the reports CD's online.

Please pardon my dust as I make improvements! In the meantime, stop in and say hi at:

http://www.woodruffconsulting.com

Friday, June 23, 2006

More on the PrintSmith Site Council

Here is a partial post I made on the PrintSmith forum that I wanted to post here too:

So, moving forward in a constructive manner, I would like to express my concerns here on the forum to save valuable time at the meeting. (I will be there.) I have to give some background to explain why I and many others have these concerns.

1. History from 2003 - 2006
We dropped Site for Websitesforprinters in 2003. We now have over 400 companies with over 600 people using our website. In addition, we have around 300 products on our site that also have matching PrintSmith templates to ease the re-typing.

Now, contrast the above information with the internal stats of our shop. We have 18 employees, of which, only 15 use PrintSmith. Of those 15, only 6 actually enter estimates and orders into the system. Think about that for a second. For every 100 people that use our site we have only 1 person inside the shop that enters orders in PrintSmith!

My point is that our web interface has suddenly become more important than our internal software because it touches more people, more often, and it is always available. Changing our web presence is not something to be taken lightly.

2. Fast Forward to the Future
Let's assume that Site is complete and it has addressed most of the issues and concerns of the majority of users. So we buy it and at that point, there are several very important questions that we have to answer.
Do we switch everybody over to Site?
Do we switch just the Catalog customers?
Do we just add New customers to Site?
How do we handle File transfers, Proof responses, Inventory, and History?
How do we handle having two different Logins and passwords?

3. A Possible Solution
Obviously, there is no way that could possibly switch everybody at the same time. We would have to phase them in one at a time, and that will take time. In addition, I'm not certain that we would be able to switch them all, there are just too many people.

Plus, there are some features like File Transfers, Viewing Proofs, and Inventory Tracking that I'm told Site will never be able to handle as efficiently as we do it now. So, it is my understanding that we will need both solutions.

To help us deal with both solutions, it would be a huge help for us to have some way to integrate our 3rd party website orders into PrintSmith through a very simple text email. Why? Because we are finding that CSR's make mistakes retyping information into PrintSmith. In particular, the Quantity and Special Instructions get botched or left out.

To conclude, our website has become extremely important to our business and our customers. Our customers need us to make it as easy as possible for them to do business online and we would like to keep them happy by doing that.

Thursday, June 22, 2006

PrintSmith Site User Council

PrintSmith jus announced the following yesterday:

The first meetings of the PrintSmith Site User Council will be held on July 25th, 2006, in EFI’s Pittsburgh offices. In addition to giving you a forum to provide input to EFI on your products, members of the Council will also receive advance information about our plans, and insight into our strategy regarding the web-to-print products, integration to PrintSmith and workflow and online VDP initiatives. This is an unparalleled opportunity for you to impact our future development of the web products, and you'll have access to developers, product managers, professional services people, support people, marketers and EFI executives.

This is good news and I plan on attending, please join us!!

Wednesday, May 24, 2006

More on the Delivery Ticket Manager

In order to make the transition to the new Delivery Ticket Manager smoother, I took our current packing list and added another column for "Shipped". How?

Report Writer allows you to take the images of the built in forms and modify them. If anyone would like the report I used to modify the ticket please let me know, I am happy to share it.

Tuesday, May 23, 2006

Delivery Ticket Manager

Wow! I finally got the Delivery Ticket Manager (DTM) setup the way I want (now that the label formats are back!) and this will save us lots of time!! Why?

  1. Everything is in one place
  2. The DTM is available from the Pending List
  3. No more opening the Invoice and then the Job for Carton Labels
  4. Partial Shipments
  5. Record of what was shipped included in the Document
The only thing it really lacks is integration with the Shipping Charges from the Invoice if they were used. But, hey, you can't have it all!

Friday, May 12, 2006

Forum is Up in more than 1 way

Wow! What a crazy week for email!! First, the PS Forum is down for 4 days, so I started a google group to get my daily fix. Then the Forum returned. Then the Forum got upgraded to a web based forum at EFI Email Forums. The old list will eventually be shut down.

For those of you interested in the Google Group, here is the link: Google Group for PrintSmith Users.

I like being able to respond to emails immediately so I know I will miss that. On the other hand, it was tiring to see the same questions being asked over and over again. The only thing I know for certain is that everything changes over time.

I encourage you to check out the new forum and at least give it a try for one month if you haven't already done so.

Tuesday, May 09, 2006

PrintSmith Forum Down??

Hello Everyone,

I was just curious if anyone else has heard from PrintSmith service about the forum? I haven't received any responses to my emails about the forum or about 2 service issues I have.

If anyone knows the answer please let me know.